SPECIAL TERMS & CONDITIONS FOR FLIGHTS BOOKINGS


Transaction confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services

Electronic Tickets ("e-Tickets")

Paper Ticket:


All GDS carrier (Air India, Indian Airlines, Jet Airways, and Jet Lite) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be couriered to you without any additional cost. MAST HOLIDAY shall not be held responsible if customer is not available at the time of delivery.

GENERAL FARE RULES
Domestic Sector Tickets:
Any change to a confirmed ticket issued on INR fare – including cancellation, postponement, and change of itinerary – must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge of INR 200 is levied, irrespective of whether there is any change in sector/class of travel. A documentation charge of INR 200 is levied when a confirmed ticket is processed for refund. (This applies to Normal Class Fares only.)

50% of Basic fare is charged in case of cancellation of confirm tickets for refund within one hour of departure or No-show for Full fare tickets.

International Sector Tickets:

Tickets for international travel are subject to cancellation charges specific to each sector. Related details are available at our offices, airport ticket counters and from our authorized travel agents.
 
REFUND OF TICKETS:-
We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you. Refund shall be processed as per the mode of payment made.
If the ticket has been paid for in cash, we will refund the amount in cash; and if the ticket has been paid for by credit card, we will issue a credit slip.
Tickets issued outside India will be refunded in the country where the ticket is purchased. The refund with regard to a ticket issued by a travel agent can only be done through that travel agent.

CANCELLATION REFUND POLICY

Refund & Cancellation
  • Waitlist, USD or Infant Tickets – nil cancellation charges.
  • Open Tickets - nil cancellation charges.
  • Confirmed Tickets Cancelled at least 1 hour prior to Departure - nil cancellation charges.
  • Confirmed Tickets Cancelled for refund within 1 hour of Departure or No-Show – 50% of the basic fare.
Refund / Rerouting Charges of INR .200/- will be charged on CONFIRMED TKTS cancelled at NIL Charges.

However confirmed tickets cancelled even within 1 hour of departure can be revalidated for travel within the next 24 hours without any cancellation charges. This facility is available only once, failure to travel will be treated as NO SHOW & no further revalidation allowed.

Eligibility – fares published in INR tariff can be applied to Indian Nationals/ Foreign Nationals/ NRI for sales and ticketing in India.

Child and Infant Discount – Not permitted.

Cabin Class – Economy

Ticket Validity - As per date of departure date, not valid after the date of departure of the last coupon of the ticket.

Refund & Cancellation
  • INR 750 will be charged as cancellation charges for each transaction if reservation is cancelled more than 01hr prior to departure.
  • 90% of Basic fare will be charged as cancellation charges for each cancelled sector if reservation is cancelled within 01hr or No Show.
  • Voiding Charges - INR 1000 per ticket.
  • Date/Flight change not allowed.
  • In the event of flight disruption/cancellation of flights airport handling procedures apply. However such tickets cannot be endorsed to other carriers.
DOMESTIC FLIGHT CHECK IN

Check-in counters open 2 hours prior to the scheduled departure. Passengers need to check-in two hours prior to the scheduled departure. Check-in counters close strictly 30 minutes prior to the scheduled departure, regardless of  whether the flight is off–schedule. Boarding will be denied without refund, If you do not comply with the Check-In deadline. Passengers should be at the boarding gate/ security hold area at least 20 minutes prior to departure. Absence to do so will be termed as a “no show” passenger. We reserve the right to deny you boarding (without refund) if you do not present yourself at the boarding gate after clearing security procedures 15 minutes prior to departure. Groups of 10 and above need to check in 90 minutes before the scheduled departure.

Passengers who have purchased their tickets online or through the call center using their credit card should produce their credit card at the time of Check-in. Further, such passengers, if they do not possess a valid E-Ticket should also collect their tickets at the Airport Counters before they arrive at the Check-in Counter. Passengers who have to collect their e-ticket from the reservation counters should plan to be at the airport well in advance of departure of their flight so as to be able to check-in before the check–in counters close.

All Passengers must carry valid Photo ID Proof at the time of check in without which check – in will be denied. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund.

The following are considered to be valid photo identification documents:
  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • Photo Credit Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer being government and reputed private sector organizations
In case the passenger does not posses any of the above documents, the passenger should carry any other relevant attested document that contains a recent photograph of the passengers.

In addition, passengers who have booked by using their credit card should produce the credit card at the time of check-in. If the holder of the credit card is not the passenger, then the passenger should possess the following documents that should be produced during check-in:
  • An authorization letter from the holder of the card authorizing the use of the card for the purchase of the tickets. The letter should contain the name of the passengers, date of journey and the sector on which the journey is made.
  • A photocopy of both sides of the credit card self attested by the credit card holder
  • A photo ID of the passenger.
Children traveling on the flight should carry their school identification cards or any other photo identification proof along with them. Valid birth certificates of infants will have to be produced at the time of check-in for age proof. Passengers who cannot provide sufficient identification will be denied boarding.

Infant Policy
  • An infant is defined as an individual under the age of two. To verify the infant’s age for travel, the valid birth certificate of the infant will have to be shown at the time of check-in, else a full ticket will have to be purchased.
  • The charge for carriage of infants is 10% of the basic fare plus taxes per infant.
  • Maximum one infant per adult can be booked. Seats will not be provided to the infants and they will have to be carried on the accompanying adult’s lap.
  • If the infant reaches the age of 2 years prior to the return journey, they will have to pay the applicable fare, taxes, fees and charges for that part of the journey.
  • Tickets for infants can be purchased at any point of sale.
  • The standard re-scheduling and cancellation policies are applicable for infant tickets well.
  • Baby seats / prams are not allowed in the cabin of the aircraft.
Infants do not have any baggage allowance.

CHANGE IN FLIGHT TIMINGS

Schedules are subject to change without notice. Air line’s will notify all passengers of any scheduled change via email or SMS sent to the mobile numbers they provide at the time of booking. Please ensure that the passenger’s mobile number is entered while booking tickets.

There will be no phone calls made to inform passengers. Every passenger is requested to kindly confirm, either with the call centre at (your city code) or the travel agent to confirm the status of the flight 6 hrs prior to the scheduled departure of the flight.

DELAYS, CANCELLATIONS & CHANGES IN SCHEDULE

In case of circumstances beyond its control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Carrier or others all actual, threatened or reported) Carrier may without notice cancel or delay a flight. If due to such circumstances Carrier cancels or delays such flight beyond 2 hours, is unable to provide previously confirmed pace, fails to stop passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which the passenger holds a reservation, Carrier shall either

Airline’s at its option may re-schedule the passenger on the same sector, subject to availability, without any extra charge.[Same PNR would be rescheduled for the travel upon request by the passenger] on the next available Airline Flight. OR Make a full refund for the ticket as paid for by the PASSENGER and shall be under no further liability to the passenger.The passenger will be required to collect the refund from the point of purchase.

Note : Incase of flight delay beyond 2 hours, the passenger will have to either re-schedule or cancel the ticket before the departure of the flight. Inability to do so will result in the passenger becoming a no-show after which re-scheduling or cancellation of the ticket will not be possible. The ticket may be cancelled or re-scheduled at the airport counter itself. Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Carrier as to the dates or time of departure or arrival or as to the operation of any flight.

FLIGHT DISRUPTIONS DUE TO FOG AND BAD WEATHER

For certain months in the year especially Mid-December and Mid-January, due to poor visibility, dense fog and bad weather in North India some flights may be cancelled, re-scheduled, indefinitely delayed or diverted to other airfields. These circumstances are completely beyond the control of the airline and are governed by relevant regulatory authorities.

In such cases Airline’s responsibility will be restricted to transporting the passenger only to the destination booked. The airline will not be liable / able to provide alternate transport, accommodation or refreshments at any point in time and the passengers will have to make their own arrangements.

Airline’s informs all passengers about change in flight schedules through SMS alerts to the mobile numbers entered while booking tickets. Therefore, it is imperative for all passengers to enter their mobile numbers while making bookings to receive SMS alerts about change in flight schedules. Passengers who book their tickets through travel agents, Club HP petrol pumps, Reliance Web World outlets etc should ensure that their own mobile numbers are added to the tickets while booking by these agencies.